PRIVACY & COOKIES POLICY
Reynard is a trading style of Reynard Marketing Ltd. Our registered company number is 8233768, and our registered address is 4&5 The Cedars, Apex 12, Old Ipswich Road, Colchester, Essex CO7 7QR (“Reynard”).
Whenever you visit Reynard’s website or interact electronically or physically with Reynard, it is possible that we may receive or collect personal information about you.
- Our websites
- Acceptance of terms
- What information we collect and how we use it
- If you fail to provide personal data
- Use of information collected
- Change of purpose
- Service providers
- Links to third party websites
- Information and access to personal data
- Rectification and erasure of personal data
- Contacting individuals
- International transfers
- Data security
- Data retention
- Information on minors
- We don’t sell personal information
- Get in touch – Our Contact Information
This website is not intended for children and we do not knowingly collect data relating to children.
To who and what this policy applies
We understand that data security and privacy online is more important today than ever before. Throughout this policy, we will explain the measures that we’ve put in place to ensure the security of any data that we receive or handle as a result of you using our website (“our Website”) or our services (“Services”).
From time to time this policy may be updated as necessary. If we make any changes, we will publicly publish any updates to our Website. Any changes that we make in the future will be effective immediately as of the date listed at the bottom of this page.
Although we’ve tried our best to make this policy as clear as possible, we understand that you may still have questions or need to clarify things with us.
Acceptance of Terms
Using our Website or making use of our Services in any way is taken as an acknowledgement that you fully accept all of the policies set out on this page. If you’re in any doubt, please get in touch with us.
Visiting our Website or making use of our Services in any way is taken as an acknowledgement that you fully accept all of the policies set out on this page and that you consent to us collecting, storing, transferring and using your data as set out throughout this policy.
What information we collect and how we use it
We may collect or request various types of Personal Information for standard business use such as support and marketing purposes. We may also collect non-Personal Information such as which browser you are using for example.
While you access our Website and Services, we may either ask you to submit information to us or we may collect information about you.
If, at any time, an individual provides Personal Information or other information about someone other than himself or herself, the individual warrants that they have that person’s consent to provide such information for the purpose specified.
Any data that we collect is used to improve the Services that we offer – helping us to contact you, personalise your experience, and make improvements to our products.
When you navigate our Website, navigational information will be collected. This navigational information includes standard information from your web browser, such as browser type and browser language, your IP address, and also the actions you take on the Reynard website such as page views and links clicked. The navigational information is collected using Google Analytics and cookies.
When expressing an interest in obtaining additional information about our services and products, the website may prompt you to provide your personal contact information through a web form. Such information will normally include name, company name, address, phone number, and email address.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
We will need your personal data to conduct business with you, without this we cannot deliver our services.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Use of information collected
We do not collect any Personal Information when you visit our site as a visitor, unless you choose to identify yourself. Your Personal Information will only be used in conjunction with your usage of the system.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent to marketing at any time by contacting us.
Google Analytics is used to track and log navigational information on our Website. The data gathered is used to improve the content and the structure of our Website.
Cookies are used to make interactions with our Website as smooth as possible. When you visit our Website, the Reynard server sends a cookie to your computer. Standing alone, cookies do not personally identify you; they merely recognise your web browser. Unless you choose to identify yourself to Reynard by filling out a web form, you remain anonymous.
Reynard will only use personal contact data to perform services requested. For example, if you fill out a “Contact Us” web form, Reynard will use the information provided to contact you about your interest in our products.
Change of purpose
Our data is only obtained for specified and lawful purposes, and processed fairly. We won’t do anything with your data without your consent.
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please get in touch.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Your Personal Information may be transferred to help us improve the services that we offer, but only with trusted third parties with whom we have data processing agreements.
Our Website and Services may make use of services provided to us by third parties. Because of this, some of your information may be shared with these third parties in order for Reynard’s Services to operate as they should.
As such, the information which you share with us may also be covered by the Privacy Policies of multiple different service providers, not just this policy. You must accept the policies of any third party that we supply your data to, as well as ours, to make use of our Website or Services.
To ensure the security of your Personal Information, Reynard has data processing agreements in place with the third parties that we work with. This means that we only provide your data to those who ensure a high level of security and that your data will be used, transferred and stored in accordance with current European Union laws.
Although we strive to ensure that third parties provide the same protections and controls as Reynard does, we cannot control or assume any responsibility for the practices of any third party service provider.
Links to third party websites
We are careful to select only reputable and trustworthy websites as reference or partners. But, even so, a link to a third party website does not constitute an endorsement of that website, its owner or its content.
Information and access to personal data
You have the right to object to how we process your Personal Information. You also have the right to access, correct, sometimes delete and restrict Personal Information we use.
An individual has the right to request from us the Personal Information that we have about them, and we have an obligation to provide them with such information within one month of receiving their written request.
If an individual cannot update his or her own information, we will correct any errors in the Personal Information we hold about an individual within seven days of receiving written notice from them about those errors
It is an individual’s responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.
If the subject access request is manifestly unfounded or excessive, for example, because of its repetitive nature, we may charge an individual a reasonable fee for our costs incurred in meeting any of their requests to disclose the Personal Information we hold about them.
If you need further details about if/how we process your personal data or if you would like to review what Personal Information we are storing on you, please contact our Data Protection Officer, get in touch.
Rectification and erasure of personal data
Your Personal Information rights. You can unsubscribe from any of our marketing activity by using the built-in unsubscribe links or getting in touch with us directly.
Every customer has rights which govern how their Personal Information is used. We aim to ensure that every customer finds it as easy as possible to exercise these rights, with total control over what information we hold and how we use it.
Your rights include:
- The ability to review any Personal Information that you have supplied to us
- Requesting that we do not use your Personal Information to contact you
- Correcting any errors in our information or making changes to the data that we hold about you
- Requesting that your Personal Information be removed from our mailing list or opting-out of being contacted by us
- Requesting that we delete your Personal Information from our records
All requests related to rectification or erasure of your personal data stored by us may be directed to our Data Protection Officer, please get in touch.
Once we’ve received notice from you, we will delete or amend your Personal Information and notify you once complete.
You can’t unsubscribe from certain emails that update you about legal information such as updates to our terms.
Sometimes we need your consent to use your Personal Information, for example for marketing. We won’t always need consent to use Personal Information, for example, if we need to meet regulatory requirements or to perform a contract with you. From time to time, we may also send you important notices, such as changes to our terms, conditions and policies.
Your personal data might be transferred outside of Europe to be processed, but we keep it protected.
Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA, for example, Google analytics.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Please get in touch if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We care about your data privacy and have taken all the necessary steps to ensure that your data is safe. We’ve taken all reasonable measures to guard against data theft, loss, or other breach.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long we will keep your personal data for.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: get in touch for further information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Information on minors
Our Website and Services are unavailable to children.
Our Website and Services are not intended for or targeted towards, children under 18 years old (“Minors”) and you are therefore prohibited from using this website if you are a minor.
We do not knowingly collect information from or about Minors. If you think we have done so, either from you or someone else, please get in touch.
We don’t sell Personal Information
We will never sell your data to a third party.
Quite simply, Reynard will never sell your Personal Information to a third party.
Information may be transferred to help us improve the services that we offer (see “Service Providers” above), but we will never sell your information.
Get in touch – Our contact information
You can get in touch with us directly if you have any concerns about the Personal Information we hold.
For further details about our Privacy Statement, please contact our Data Protection Officer at:
Alternatively write to us at:
Reynard Marketing Ltd, Fairview, Vernons Road, Chappel, Essex CO6 2DL
Registered address: 4&5 The Cedars, Apex 12, Old Ipswich Road, Colchester, Essex CO7 7QR
Registered in England & Wales No. 8233768
These are the data protection authorities you can complain to if needed.
We seek to resolve directly all complaints about how we handle your personal information, but you also have the right to lodge a complaint with:
Information Commissioner’s Office
Cheshire SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745
Reynard is a Colchester-based marketing agency. We help ambitious firms drive more business through digital marketing channels and optimise what they’ve already got.
© 2019 Reynard Marketing Ltd. All rights reserved. Reynard Marketing Ltd is registered in England & Wales No 8233768.